GAME SERVER HOSTING

How much RAM am I allocated for my server?

All services are provided a dedicated physical RAM amount shown on the checkout at the time of order. You can upgrade or downgrade this amount at anytime.

All Minecraft plans have set RAM limits due to each plan being a specific RAM amount.

What do I do if my game server is not instantly created?

In some cases, your game server may not be instantly created. The reasons for this can include:

The installation failed to set up automatically.
Your order hit our stock limits. We never overload our nodes to ensure performance.
Our fraud system required additional verification. (See “What happens after I order my game server?” for more clarification.

We receive notification for all of these cases so will already be working hard to resolve it for you before you even notice.

Should you not receive a welcome mail within 30 minutes please contact our support team who will investigate. Rest assured we will always compensate you for any delay should there be an issue.

What happens after I order my game or voice server?

All our TCAdmin game servers and TS3 servers are sent to our automatic setup system immediately after cleared payment, this means your game or voice server will be activated and ready for use within minutes!

The exact setup time does depend on several factors such as the game server chosen, the hardware, and current setups in progress. Usually, it is between 2 and 20 mins.

For Space Engineers and Medieval engineers, these are set up manually and usually take a couple of hours to setup. We guarantee that they will be set up within a maximum of 12 hours. But in almost all cases, they’ll be set up in just a few hours.

Once your server has been set up via either method, you will receive an email with the login details, please be sure to check your spam or junk folders encase it goes in there.

There are rare occasions where your order will be flagged for verification such as if our fraud system has flagged the order, be sure to enter accurate details to avoid this possibility. It may also be flagged if it is a large order. This can delay setup. If this is the case you will receive an email from us with what to do.

I'm having problems with my game or voice server, what should I do?

If you’re having issues with your game or voice server, there are a few things you should do:

1) Check Our social media pages, Facebook and Twitter, we always post about server issues here

2) If you’re using TcAdmin, login to your control panel as we may also post an announcement here that will be shown to you upon login about any open issues.

3) Visit our announcement page.

4) Visit our up-time page to see if any servers are currently down

5) If nothing has been reported, please check our helpdesk in case the issue can be solved by a tutorial here.

6) Submit a ticket here, explaining the issue in detail and we will be happy to help. We operate 10am to 10pm EST, year round!

How long do game server upgrades or downgrades take?

The time it takes all depends on the upgrade type and game server:

Slot or CPU process priority upgrades for game servers using our TcAdmin control panel is done automatically within a few minutes and effective immediately. Ensure you upgrade during a down period as it can restart instantly.
Slot of CPU process priority upgrades for our Space Engineers or Medieval Engineers servers are done manually and will be done as soon as possible subject to staff availability.
RAM Upgrades for Minecraft are automatically within a few minutes effective on the next restart.
For other upgrades such as location changes and hardware upgrades for any game server. These are done manually, after order, we will contact you to arrange the change at a suitable time.
If its a location or hardware change, these will take 1-3 hours to move everything over to the new server depending on the size of any mods, your map etc (all your configuration/saves etc will be transferred). Location changes do require an IP change.

Can I switch to a different game server?

We can switch to any game we provide, simply by contacting us.

Depending on the game you pick there maybe a change in pricing, which will be discussed with you.

What hardware do you use?

Our game servers are provided on 100% high-quality Intel hardware. We continually assess our hardware to ensure we offer high-performance hardware to give you lag-free gaming. Below are just a few examples of the hardware we use:

Intel i7 7700k, 64GB DDR4 RAM, NVME Disks
Intel i9 9900k, 64GB DDR4 RAM, NVME Disks.
Intel E2288G, 128GB, DDR4, NVME Disks.
AMD Ryzen 9 3900X, 128GB DDR4 RAM, NVME Disks.
Intel E5-1650 V3, 128GB DDR4 RAM, SSD Disks
Dual Intel E5-2690 v2, 256GB DDR3 RAM, SSD Disks

We have a range of high-quality hardware for all situations. No one game server is the same setup and may require specific hardware.

We also only provide game servers on physical machines, no virtual machines or cloud-based gaming to ensure the best performance.

What is the average support response time?

Our aim is to respond within the hour, if not sooner. Most replies are answered within 15 minutes if not faster than this!

We pride ourselves in our support services something which we feel sets us apart from other provides. As we believe a friendly, caring and supportive team with no automation, no re-used responses which are what a support team should be.

Do you take off site backups?

Yes as any reputable host should! These are held off site and should they be required you can request a backup from us. We highly encourage using the panels built in backup methods or manual backups as an additional level of protection.

This will help you in case of issues with your game saves or in the unlikely and rare event of a hardware failure. Meaning you are always covered.

We always recommend taking your own backups regardless of ones we take, which can be done in the game panels.